{"id":3051,"date":"2024-04-05T15:06:50","date_gmt":"2024-04-05T13:06:50","guid":{"rendered":"https:\/\/www.db-race.com\/norme-su-resi-e-rimborsi\/"},"modified":"2025-03-21T14:46:25","modified_gmt":"2025-03-21T13:46:25","slug":"rules-on-returns-and-refunds","status":"publish","type":"page","link":"https:\/\/www.db-race.com\/en\/rules-on-returns-and-refunds\/","title":{"rendered":"Rules on returns and refunds"},"content":{"rendered":"\t\t
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NORME SU RESI E RIMBORSI\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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Db-Race informs for the protection of our customers that all shipped products undergo quality control by qualified personnel.<\/p>\n<\/header>\n

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HOW TO MAKE AN EXCHANGE OR RETURN<\/p>\n

Contact customer service via info@db-race.com<\/a> indicating the invoice number and the reason detailed by pictures explaining the reason for return.<\/p>\n

The goods must not be used and must be returned to the site carefully packed.<\/p>\n

Shipping of the return will be the responsibility of the customer, once it arrives at the location it will be the responsibility of Db-Race to assess whether the customer is entitled to a refund\/replacement of the part or not ( for specifics regarding defects, breakage, insurance damage see \u2018Terms and Conditions\u2019 document).<\/p>\n

Customized products cannot be returned.<\/p>\n

RETURN PROCEDURES FROM ITALY<\/p>\n

If all the requirements for a return are met, the customer has 14 days from receipt of the return to be entitled to a replacement<\/p>\n

Shipping costs are the responsibility of the customer only the amount of the item will be refunded<\/p>\n

Products intended to be replaced must be packed carefully following the instructions that will be sent by the Db-Race service center, for improperly packed material will forfeit the right to replacement.<\/p>\n

The product should be shipped to the following address<\/p>\n

G.Matteotti Street no. 5 \u2013 28070 Garbagna Novarese (NO)<\/p>\n

RETURN PROCEDURES FROM ABROAD<\/p>\n

If all the requirements for a return are met, the customer has 14 days from receipt of the return to be entitled to a replacement<\/p>\n

Shipping costs are the responsibility of the customer only the amount of the item will be refunded<\/p>\n

It is necessary to contact the company\u2019s customer service department before proceeding with the shipment in order to carry out all customs activities when the goods arrive in Italy.<\/u><\/p>\n

Products intended to be replaced must be packed carefully following the instructions that will be sent by the Db-Race service center, for improperly packed material will forfeit the right to replacement.<\/p>\n

The product should be shipped to the following address<\/p>\n

G.Matteotti Street no. 5 \u2013 28070 Garbagna Novarese (NO)<\/p>\n<\/div>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"

NORME SU RESI E RIMBORSI Db-Race informs for the protection of our customers that all shipped products undergo quality control by qualified personnel. HOW TO MAKE AN EXCHANGE OR RETURN Contact customer service via info@db-race.com indicating the invoice number and the reason detailed by pictures explaining the reason for return. The goods must not be […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":"","_wp_rev_ctl_limit":""},"class_list":["post-3051","page","type-page","status-publish","hentry"],"yoast_head":"\nRules on returns and refunds - DB Race<\/title>\n<meta name=\"robots\" content=\"noindex, nofollow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Rules on returns and refunds - DB Race\" \/>\n<meta property=\"og:description\" content=\"NORME SU RESI E RIMBORSI Db-Race informs for the protection of our customers that all shipped products undergo quality control by qualified personnel. HOW TO MAKE AN EXCHANGE OR RETURN Contact customer service via info@db-race.com indicating the invoice number and the reason detailed by pictures explaining the reason for return. 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